Frequently Asked Questions
Have questions? We have the answers to help you bank with confidence.
About Bask Bank Accounts
Is Bask Bank FDIC Insured?
Bask Bank is a division of Texas Capital Bank, which is a member of FDIC. The sum of your total deposits with Bask Bank and Texas Capital Bank is insured to at least $250,000 per depositor for each account ownership category.
View our Account Agreement, Terms & Disclosures to learn more about FDIC Insurance and how we ensure your deposits are safe.
Does Bask Bank charge any fees?
There are no monthly account fees associated with any Bask Bank account. Transaction service fees may apply to certain transaction types.
For Bask Certificate of Deposit (CD) Accounts, an early withdrawal penalty may be imposed if you choose to withdraw funds prior to maturity.
View our Bask Bank Fee Schedule for full details.
Is there a minimum deposit required to open a Bask Bank account?
There is no minimum deposit required to open a Bask Mileage Savings Account, Bask Interest Savings Account or Bask Interest Checking Account. However, if your account remains unfunded for 15 business days, we reserve the right to close the account.
Bask Certificate of Deposit (CD) Accounts require a $1,000 minimum balance. CDs that don’t receive an initial deposit of $1,000 within 10 business days, will be closed.
How many Bask Bank accounts can I have at once?
You can have up to the following:
Two individually owned and two jointly owned Bask Interest Savings Accounts.
One individually owned and one jointly owned Bask Interest Checking Accounts.
One individually owned Bask Mileage Savings Account.
Five individually owned and five jointly owned Bask Certificate of Deposit (CD) Accounts per term length.
Do you offer a debit card or ATM card for Bask Bank accounts?
Your Bask Interest Checking account offers a complimentary Visa® debit card that can be used to access cash from an ATM or to make purchases anywhere Visa is accepted.
Debit cards are not available for Bask Interest Savings Accounts, Mileage Savings Accounts or CDs.
Does Bask Bank offer joint bank accounts?
Joint accounts are available for Bask Interest Savings Accounts, Bask Interest Checking Accounts and Bask Certificate of Deposit (CD) Accounts.
How and when will I receive my tax documents?
You’ll receive a copy of your 1099-INT form by mail to the address on file postmarked by January 31st of each year if the interest earned for the prior year exceeds $10 for all accounts held with Bask and Texas Capital Bank.
1099-INT forms are also located in Online Banking under Documents. An email notification is sent when it becomes available online.
How do I report an error on my statement?
If you believe there was a transaction error on your statement, please contact Customer Support at 833.260.4320 Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 4:00 p.m. CT or send us a secure message.
You must notify us of any error or discrepancy within 60 days from the monthly statement date.
How do I dispute a charge on my account?
If you see a charge on your debit card that wasn't made by you or anyone authorized to use your account, please contact Customer Support at 833.260.4320 and select the option for Debit Card.
For charge errors that you recognize but appear to be incorrect, first, contact the merchant to see if you can resolve the problem. Merchants may be able to resolve charge errors and product and shipping issues. If you're unable to reach a resolution with the merchant, contact us to start a dispute.
Can I opt in to receive paper statements through the mail?
To request a paper statement, please contact Customer Support at 833.260.4320 or send us a secure message in Online Banking.
Why does the rate I see look different from the APY that Bask Bank advertises?
For Bask Certificate of Deposit (CD) Accounts, Bask Interest Checking, and Bask Interest Savings Accounts, you may see the rate displayed in Online Banking as the simple interest rate, which does not include the effects of compounding interest. The Annual Percentage Yield (APY), which is often shown on our website and other communications, includes the benefits of compounding interest. Bask Bank compounds interest on your account daily, so the base rate translates into the correct APY on an annual basis. The base rate may appear as a lower number than the APY.
In the event that rates change mid-month for your Bask Interest Savings Account, the rate shown may reflect a weighted average of the rates applied during that month.
What caused my account to become dormant?
An account becomes dormant when there has been a lack of customer-initiated banking activity in Online Banking for one year. You can keep your account active by scheduling recurring transactions or by making regular deposits or withdrawals in Online Banking.
What happens if my account is dormant?
For your protection, some Online Banking services are temporarily restricted but you will continue to accrue interest and/or earn miles on your current balance. You will not lose or forfeit any money while your account is dormant.
In the event your account is inactive for the minimum state statutory dormant period, your account may be presumed abandoned. All states require financial institutions to report when personal property has been abandoned or unclaimed after a period specified by the state in which you reside. The state then claims ownership of the account through a process called “escheatment."
If you have been notified that your account has already been sent to the state, please visit http://www.unclaimed.org to access the official unclaimed property program for your state. Learn more about provisioning for inactive accounts in our Account Agreement, Terms and Disclosures.
How do I reactivate my dormant account?
To reactivate your account once it’s been classified as inactive or dormant, log in to Online Banking and send a secure message to Customer Support.
Opening an Account
What do I need to apply for an account?
To apply, you must be at least 18 years old, have a social security number, a mobile phone number, a unique email address, and a physical U.S. address.
To confirm your identity, we may ask you to take a selfie and upload a photo of your ID using your mobile device.
Acceptable forms of identification include:
State-issued driver’s license
State-issued identification card
U.S. passport
Permanent resident card
Tribal identification card
Due to federal law prohibiting unauthorized copies of U.S. Military IDs, we are unable to accept them as a form of identification to apply for an account.
Click Get Started and choose the type of account you wish to open.
How do I apply for an account?
Applying for an account is easy and only takes a few minutes. Click Get Started to view our full suite of products to find the account that works for you.
To apply, you must be at least 18 years old, have a social security number, a mobile phone number, an email address, and a physical U.S. address.
You’ll need to provide your name, contact information, and social security number. You’ll also be asked to answer a few questions to verify your employment status, as well as how you intend to use your account.
Does applying for an account affect my credit score?
No, Bask Bank does not perform credit checks. When you apply for an account, we may review consumer reporting information to help confirm your identity; however, this review will not affect your credit score.
Read more in our Account Agreement, Terms & Disclosures.
Why was my application denied?
Bask Bank uses multiple third-party verification services to authenticate your identity and validate your banking history in order to comply with federal regulations and protect the identities and assets of our customers.
We are unable to provide specific details regarding the decision of your application; however, here are some common reasons applications are not approved:
The information provided could not be verified as your information.
Multiple applications were submitted with inconsistent information.
Your application contained an error or typo.
Your application was submitted from outside the United States.
The documents submitted were unreadable or expired.
Online and Mobile Banking
How do I access my Bask Bank account?
Bank anywhere with Online Banking.
From a web browser:
Log in with your username and password.
For an optimal experience, we recommend that you use the most current version of one of the following browsers: Safari, Mozilla Firefox, Google Chrome, or Microsoft Edge.
From the mobile app:
Download the Bask Bank mobile app available on the Apple App Store and Google Play Store.
What do I do if I forgot my username?
If you forget your username, go to the Online Banking Log In page and click Forgot Username. Enter the required information to verify your identity and click Continue.
To safeguard your account and personal information, we don’t provide the option to change your username online.
How do I change my password?
To change your password, go to the Online Banking Log In page and click Forgot Password. Follow the on-screen prompts to reset your password.
How do I add, change, or remove an account nickname?
You can give your Bask accounts and linked external accounts nicknames4 to help you easily identify them in Online Banking.
To give an account a nickname, log in to Online Banking and select Profile & Settings from the menu, then Manage Accounts. Click the three-dot menu to the right of the account you wish to update, then select Nickname.
Nicknames will only appear to you in Online Banking and will not be displayed on your statements, bill payments or visible to Customer Support.
How do I choose which accounts appear on my homepage?
To configure which accounts you want to appear on your homepage4, log in to Online Banking and click View all accounts. You can favorite up to five accounts by clicking the star to the left of the account name. Your account favorites can be modified at any time.
How can I find my account number?
For deposit accounts, log in to Online Banking. From the homepage4, select the account and click Account and Routing Numbers.
You can also find your account number on your monthly statements.
How can I access my account statements?
Deposit account statements are available online at the beginning of each calendar month that your account is open.
To access your statements, log in to Online Banking and select Documents from the menu. Select the account and choose the statement from the drop-down list.
You will also receive an email notification when your statement is available.
As of June 1, 2020, all Bask Bank accounts with your e-sign consent are automatically enrolled to receive paperless statements, tax documents and notices.
What types of things will Bask Bank notify me about?
We’ll send email notifications and Online Banking alerts when certain activity has occurred on your account such as changes to your personal details, password updates, failed log in attempts and transaction status updates. You can also subscribe to receive SMS alerts.
You’ll also receive a notification when Customer Support sends you a secure message.
What’s the difference between security alerts and secure messages?
Security alerts help you keep track of banking activity and will alert you when changes have been made to your account.
Secure messaging is a feature in Online Banking. When you are logged in to your account, you can send and receive secure messages directly with Customer Support.
How do I manage which alerts I receive?
To manage security alerts, log in to Online Banking and select Profile & Settings from the menu, then Notifications and Alerts. For your security, some alerts cannot be disabled.
To unsubscribe from marketing emails and messages, click Unsubscribe near the bottom of any Bask Bank marketing communication you’ve received from us.
Funds Management
What is Bask Bank's ABA routing number?
The routing number for both wire transfers and ACH transfers is 111026177.
For international wire transfers, use SWIFT BIC: TXCBUS44.
How can I fund my account?
You have several options to fund your account:
Transfer from an existing Bask account. This is the fastest way to fund your new account or CD.
Transfer from a non-Bask account. Log in to Online Banking to link your external bank account. You’ll need your account number and the nine-digit routing number. This will process as an ACH transaction that withdraws money from your account at another bank and deposits it into your Bask account or CD.
Wire funds from a non-Bask account. You’ll need to provide your bank with your new Bask account number and our ABA number, 111026177.
For international wires in USD, Fedwire directly to:
Texas Capital Bank
2000 McKinney Ave,
Dallas, TX 75201
SWIFT BIC: TXCBUS44
Further credit to:
Receivers name as it appears on the account.
Receiver's account number.
To receive a wire in foreign currency, refer to the Foreign Currency International Wire Instructions.
Deposit a check using your mobile device. Download or open the Bask Bank mobile app from the App Store or Google Play Store and log in to Online Banking. From the navigation bar, tap Mobile Deposit. The check must be payable to you and endorsed before submitting. Mobile Check Deposit is not available for CD accounts.
For more information about Funds Transfer Services, view our Account Agreement, Terms and Disclosures.
How can I deposit money into my account?
You have several options:
Transfer from a non-Bask account. Log in to Online Banking to link your external bank account. This will process as an ACH transaction that withdraws money from your account at another bank and deposits it into your Bask account.
Set up Direct Deposit. Have your payroll or benefits check deposited directly into your account automatically. Not only is it safer and faster than paper checks, you'll have same day access to your funds when and where you need it.
Wire funds from a non-Bask account. You’ll need to provide your bank with your new Bask account number and our ABA number, 111026177.
For international wires in USD, Fedwire directly to:
Texas Capital Bank
2000 McKinney Ave.
Dallas, TX 75201
SWIFT BIC: TXCBUS44
Further credit to:
- Receivers name as it appears on the account.
- Receivers account number.
To receive a wire in foreign currency, refer to the Foreign Currency International Wire Instructions.Deposit a check using your mobile device. Download or open the Bask Bank mobile app from the App Store or Google Play Store and log in to Online Banking. From the navigation bar, tap Mobile Deposit.
Although the fastest way to deposit a check is through our Mobile Deposit feature, in some cases, we may accept check deposits by mail. To deposit a check by mail, endorse the check on the back with your signature and account number and mail it to:
Texas Capital Bank
Attn: Financial Center
5800 Granite Pkwy
Suite 150
Plano, TX 75024
Please allow additional time for processing delays due to mail time.
We may be unable to process your deposit if the check is not endorsed properly, is missing your account number, is not payable to you, or is a temporary check.
For more information about Funds Transfer Services, view our Account Agreement, Terms and Disclosures.
Can I withdraw money from Bask Bank at any time?
For Bask Interest Savings, Interest Checking, and Mileage Savings Accounts, you may withdraw your available balance at any time.
For a Bask Certificate of Deposit (CD) Account, the account may be subject to penalties if you withdraw funds prior to the maturity date. If your accrued interest is less than the penalty’s total amount, the difference will be taken from your principal. Click here for more information on penalties related to Bask Certificate of Deposit (CD) Accounts.
For more information about how interest and mileage is calculated, view our Account Agreement, Terms and Disclosures.
What are my online transfer limits?
ACH transfers initiated in Online Banking may be subject transaction limitations. The dollar amount and monthly transfer numbers may vary based on banking relationship and account activity.
The amount you can transfer ranges from $50,000 to $150,000 per transaction and $100,000 to $250,000 per day, and six to 12 transfers for a maximum of $150,000 to $300,000 per calendar month.
If you need to withdraw more than the preset limits in Online Banking, call 833.260.4320 to learn about additional transfer options.
Read more about withdrawals and transfers in our Account Agreement, Terms and Disclosures.
How long does it take for a transfer to process?
ACH credit and debit transfers originating from Bask Bank can take up to three business days to process.
ACH transfer credits from an external account to Bask Bank become available no later than five business days after the settlement date.
For more information, please see the Funds Availability section of the Account Agreement, Terms and Disclosures.
Can I set up recurring and scheduled transfers?
Yes. Recurring and scheduled transfers and deposits can be set up in Online Banking.
From the menu, select Transfer then Transfer Funds.
To set up recurring transfers, choose the frequency from the drop-down list. To schedule a one-time transfer, choose a date by clicking the calendar icon under Transfer Date.
Can I link external accounts to my Bask Bank account(s)?
You can link between two and five external accounts. The number of accounts you can link may vary based on your banking relationship and account activity.
To link an external bank account in Online Banking, follow the steps below:
From the menu, select Account Services then Manage External Accounts.
Select Link Account.
Choose how you’d like to link your external account.
Instant Verification. Securely log in with your external banking credentials.
Enter Account Details. Enter your bank’s routing and account number. We’ll attempt to verify the account details with your bank
How do I send a domestic or international wire transfer?
Wire transfer availability may be limited based on banking relationship and account activity. To send a domestic or international wire transfer in Online Banking, follow the steps below:
From the menu, select Transfer then Wire Transfer.
Select New Payment.
Choose Domestic Wire or International Wire.
As the originator, select the account you wish to transfer from and choose a process date.
If you are sending money to a recipient for the first time, tap Add New Recipient and enter the required information.
Verify the transfer details and tap Approve.
You'll get a prompt to receive a one-time code to verify your identity and confirm your request.
In some cases, Customer Support may contact you by phone to confirm your wire request.
By phone:
To request help processing a wire transfer, or if you don’t see the Wire Transfer option in Online Banking, contact Customer Support at 833.260.4320 Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 4:00 p.m. CT.
For more information, see full details within our Bask Bank Fee Schedule.
What is the cut-off time for sending wire transfers?
Domestic and international wire transfers sent before 5:15 p.m. CT, Monday through Friday, excluding Federal Holidays, will be processed the same day. Wire transfers initiated after 5:15 p.m. CT, will be processed on the next business day.
Joint Accounts & Beneficiaries
How do I add a joint account owner to my existing account?
Before a joint owner can be added to an existing account, they must meet identity and eligibility requirements.
To add a joint account owner, log in to Online Banking and select Account Services, then Add a Joint Owner. Complete the required fields and click Submit.
We’ll send an email invitation to the joint applicant with a link to apply.
Can I add a joint owner to more than one account?
Yes. You can add a joint owner to one or multiple accounts in Online Banking.
Joint accounts are available for interest savings accounts, interest checking accounts and CD accounts.
How long will the person I invite as a joint owner have to complete their application?
From the day the invite is initiated, the joint applicant will have seven calendar days to complete their application.
Where can I confirm the joint owner on my account(s)?
To view joint owners on your account, log in to Online Banking and select Add a Joint Owner under Account Services in the menu.
Can I remove a joint owner from my account?
Once a person has been invited and agreed to become a joint owner on an account, they cannot be removed without closing the account.
What happens if the invitation link expires?
If the invitation link expires, you can submit a new request in Online Banking at any time.
From the menu, select Account Services then Add a Joint Owner. Complete the required fields and click Submit.
We’ll send a new email invitation to the joint applicant with a link to apply.
What happens to a joint account after the death of an account owner?
Upon the death of a primary or joint account owner, the surviving owner will maintain ownership of the account and its funds.
How can I add, update or remove beneficiaries to my Bask Bank account?
You can add up to five beneficiaries per account. Beneficiaries can be added to one or multiple accounts. Please note that all beneficiaries added will have equal allocations and cannot be contingent beneficiaries.
Log in to Online Banking and follow the steps below to add a beneficiary. You will need to provide their full legal name, date of birth and social security number.
From the menu, select Account Services then Manage Beneficiaries.
Click Add Beneficiary and enter the required details.
Select the account(s) and click Save.
To edit or remove existing beneficiaries:
On the Manage Beneficiaries page, click the three dots menu in the upper-right corner then Add/Remove Accounts.
Select or unselect the account(s) to change your beneficiary's permissions and click Save.
Unselecting all accounts will delete the beneficiary, or you can click Delete Beneficiaries and follow the prompts to remove a beneficiary from your account.
Can I add a trust as a beneficiary to my account?
To add a trust as a beneficiary, please send a secure message to Customer Support and include the following information associated with the trust:
- Legal title
- Date of inception
- Address
- Email address
- Phone number
To send a Secure Message, log in to Online Banking. From the menu click Messages to start a new conversation.
Can I add a beneficiary as a joint owner?
Yes. You can add an existing beneficiary as a joint account owner in Online Banking.
From the menu, select Account Services then Add a Joint Owner. Complete the required fields and click Submit.
You can add one joint owner per account. If you have multiple beneficiaries on your account, their status as a beneficiary will not change.
Bask Interest Savings Account
How is interest earned on a savings account?
Bask Bank uses your daily Bask Interest Savings Account balance to calculate interest each day and interest is paid monthly.
Are there fees associated with an interest savings account?
There are no monthly account fees associated with any Bask Bank account. Transaction service fees may apply to certain transaction types.
For more information, see full details within our Bask Bank Fee Schedule.
Is there a minimum deposit required to open an interest savings account?
There is no minimum account balance required to open a Bask Interest Savings Account, Mileage Savings Account, or Interest Checking Account. However, if your account remains unfunded for 15 business days, your account may be closed.
Bask Interest Checking Account
How do I earn interest with a Bask Interest Checking Account?
Bask Bank uses your daily Bask Interest Checking Account balance to calculate interest each day and interest is paid monthly.
Will I be charged if I use an ATM?
With your Bask debit card, you can access more than 55,000 surcharge-free ATMs nationwide1.
If you're prompted to accept a surcharge, select "yes" and proceed with your withdrawal. You will not be charged, or we will refund your fee.
Can I use my Bask Interest Checking account to schedule bill payments?
With Bill Center, you can conveniently manage, schedule, and track your payments in Online Banking.
To access Bill Center, log in to Online Banking and select Account Services from the menu, then Bill Center. Follow these steps to set up a bill payment:
Click Add a New Biller in the Manage Billers section and enter the name of your biller in the search.
If your biller is not listed, click Add Biller Manually and enter the account details.
Once complete, you'll be redirected to a success page.
Is there a fee to pay bills through Bill Center?
There is no fee for scheduled payments debited from your Bask Interest Checking Account. Expedited check payments will incur a fee of $24.95.
Payments made using your debit card may incur various card convenience fees depending on the biller.
For more information, view our Account Agreement, Terms and Disclosures.
When will I receive my new debit card?
Please allow seven to 10 business days for your new debit card to arrive after you’ve submitted your order request.
How do I activate my debit card?
Call 800.992.3808 and follow the prompts to activate your debit card.
If you’re having trouble activating your card, contact Customer Support at 833.260.4320 to speak to a representative.
What do I do if my debit card was lost or stolen?
To report your debit card as lost or stolen, please contact Customer Support at 833.260.4320 and select the option for Debit Card.
How do I request a new or replacement debit card?
To order a replacement card, please contact Customer Support at 833.260.4320 and select the option for Debit Card.
What is Digital Wallet and how does it work?
Digital wallet is a secure way to store your debit card on your mobile device to make purchases in-store, online, or through compatible apps with just a tap or a click. It adds an extra layer of convenience and security to your transactions.
How can I order checks for my Bask Interest Checking Account?
To order checks for your Bask Interest Checking Account, log in to Online Banking from a web browser2 and follow the steps below:
- From the menu, select Account Services then Order Checks.
- Choose the account you would like to order checks for.
- Follow the prompts to be redirected to our preferred check supplier, Deluxe, where you can confirm the details of your checks3 and place your order.
When ordering checks online through a third-party service, you’ll need to include our ABA routing number and your Bask checking account number in your order request.
ABA: 111026177
Bask Bank
1001 E. Lookout Drive
Tower A, Suite 700
Richardson, TX 75082
To ensure your checks are printed properly, some online check printers may ask for a deposit slip, voided check or a Magnetic Ink Printing Specifications (MICR) sheet. If required, complete the highlighted fields of the MICR form and submit it with your order request.
Bask Mileage Savings Accounts
How do I earn American Airlines AAdvantage® miles?
The Bask Mileage Savings Account awards 2 AAdvantage® miles for every dollar saved annually. Miles accrue daily and are awarded monthly based on your average monthly balance. For example, if the account’s daily balance for January is $60K, you will earn 10,192 AAdvantage® miles for that month ([$60K X 2] ÷ 365 × 31).
Note: The number of days is specific for each month being calculated. If that same balance is maintained in February, you will earn 9,206 AAdvantage® miles, since February has 28 days. After one year of maintaining an average balance of $60,000, the customer will have earned 120,000 AAdvantage® miles. As long as you maintain a balance in your Bask Mileage Savings Account, you will continue earning AAdvantage® miles.
For more information, see full details within our Account Agreement, Terms & Disclosures. Rates are subject to change. AAdvantage® miles awarded through Bask Bank do not count toward elite status qualification or AAdvantage® Million Miler status.
When will mileage awards be processed and posted to my AAdvantage® account?
You will start earning AAdvantage® miles on the business day we receive your deposit. Bask Bank awards the miles you earn for maintaining a balance each month on or before the fifth business day of the following month. For example, AAdvantage® miles earned throughout January will be posted in your Bask Mileage Savings Account on or before the 5th business day of February. Miles earned through Bask Bank will post to your linked AAdvantage® account within six to eight weeks.
If applicable, bonus AAdvantage® miles are awarded based on terms of the specific bonus offer. See the Bonus Miles Terms and Conditions for additional information.
Before earning miles, you must provide your AAdvantage® number to link your Bask Bank account. If you do not link the correct AAdvantage® number, miles earned through Bask Bank will not post to your American Airlines account.
How do additional deposits and withdrawals impact my earning?
AAdvantage® miles are accrued daily and awarded based on your average monthly balance. If you deposit more, you will earn more miles. If you make a withdrawal, your earned miles will decrease. For example, if you start with $36,500 you will accrue 200 AAdvantage® miles each day that you maintain that balance. If you then withdraw $10,000 and your new balance is $26,500, you will accrue 146 AAdvantage® miles each day. If you take all your money out in the middle of the month, you will have earned miles for the days where you maintained a balance.
Are AAdvantage® miles earned through Bask Bank taxable?
AAdvantage® miles awarded by Bask Bank for maintaining a deposit balance are viewed as interest income. This income will be reportable to the IRS and to you for the year in which the miles were posted to your AAdvantage® account. Bask Bank calculates an interest equivalent based on a good faith estimate of the value of the miles. Your interest rate and annual percentage yield may change based on a change in either the miles award rate or the estimated value. For tax purposes, miles are considered to have a value of 0.42 cents. At our current rate of 2 miles per dollar saved annually, this represents a taxable APY of 0.84%.
AAdvantage® bonus miles awarded for other activities will also be considered reportable as either miscellaneous income or interest income, depending on the nature of the award. Bask Bank will issue each customer the appropriate IRS Form 1099-INT for the AAdvantage® miles awarded each calendar year by January 31. For more information, visit our Account Agreement, Terms & Disclosures.
Bask Bank is not an accounting firm or law firm and is not offering tax or legal advice. Please consult with an appropriate professional regarding any questions about your personal taxes.
Bask Certificates of Deposit
What is a Certificate of Deposit (CD)?
A certificate of deposit (CD) is a bank account that earns a fixed interest rate in exchange for locking in your deposit for a specified term. Bask Bank offers CD terms ranging from 6 months to 24 months.
How can I open a new CD?
If you’re new to Bask Bank, visit our Bask Certificates of Deposit Products page and click Choose your CD Rate. Select the CD term that works for you and follow the steps to complete your application.
If you already have an account with us, you can open a new CD account by logging in to Online Banking and clicking Discover Products. Once you’ve chosen the desired CD term, click Open CD. Follow the steps to complete your application.
What do I need to know about funding my new CD?
You must fund your new CD with a single, lump-sum deposit of at least $1,000 within the first 10 business days after opening the account. If your CD is not funded with at least $1,000 within 10 business days, your account will be closed automatically. Once you make the initial deposit, you will not be able to make any additional deposits until the renewal grace period at completion of the CD term.
Can I have more than one CD?
You can have up to five individually owned and five jointly owned CD accounts per CD term length.
Can I withdraw money from my CD early?
You may withdraw interest that has been credited to your account during the current term without penalty, but you will be subject to an early withdrawal penalty if any portion of your principal balance is withdrawn.
- CDs with terms of 6 months up to and including 1 year are subject to a fee of 90 days of simple interest based on the principal amount withdrawn.
- CDs with terms greater than 12 months are subject to a fee of 180 days of interest based on the principal amount withdrawn.
If your accrued interest is less than the penalty's total amount, the difference will be deducted from your principal.
Can I make additional deposits to my CD?
Funds may only be added to an existing CD account during the renewal grace period following the CD maturity date.
Additional CD accounts can be opened at any time. You can have up to five individually owned and five jointly owned CD accounts per CD term length.
What happens when my CD matures?
Thirty (30) days before the end of your CD term, Bask Bank will send you a reminder that your CD is about to reach its maturity date. You'll have a grace period of 10 calendar days after the CD maturity date to add or withdraw funds, move funds into another Bask Bank CD account or adjust your term.
If you would like to renew your CD, there’s nothing you need to do. We’ll automatically roll your funds over into a new CD for the same term length, at the current interest rate and annual percentage yield (APY) offered on the maturity date. We’ll send a renewal notice with the new rate on the date of maturity.
If you choose to close your CD during the grace period, log in to Online Banking and follow these steps to submit a CD Closure request:
On the web:
- From the menu, select Account Services then CD Closure Form. Continue to 2. below.
From the mobile app:
- Tap Menu on the navigation bar, then Account Services and CD Closure Form.
- From the drop-down menu, choose the CD account you want to close.
- Select your Bask or previously linked external account where you would like your funds transferred. To process a wire transfer, contact Customer Support.
- Select a reason for closure, review and check the box to accept the Closure Terms, then click Submit.
- You'll get a prompt to receive a one-time code to verify your identity and confirm your request.
For ACH transfers originating from Bask Bank to an external account, please allow up to three business days for processing. Transfers between Bask accounts are processed the same day.
Does the interest rate on my CD change?
The interest rate and Annual Percentage Yield (APY) are a fixed rate for the term length of the CD.
Read more about CD rates in our Account Agreement, Terms & Disclosures.
Zelle®
How do I use Zelle®?
You can send, request or receive money with Zelle®. To get started, log into the Bask Bank mobile app or online banking. In the main menu, select "Transfer." Then, "Send money with Zelle®."
To send money using Zelle®, simply select someone from your mobile device's contacts (or add a trusted recipient's email address or U.S. mobile number), add the amount you'd like to send and an optional note, review, then hit "Send." The recipient will receive an email or text message notification via the method they used to enroll with Zelle®. Money is available to your recipient in minutes if they are already enrolled with Zelle®.
To request money using Zelle®, choose "Request," select the individual from whom you'd like to request money, enter the amount you'd like, include an optional note, review and hit "Request". If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their U.S. mobile number.
To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your Bask Bank account, typically within minutes.
If someone sent you money with Zelle® and you have not yet enrolled with Zelle®, follow these steps:
- Click on the link provided in the payment notification you received via email or text message.
- Select Bask Bank.
- Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle® using that email address or U.S. mobile number to ensure you receive your money.
Is my information secure?
Keeping your money and information secure is a top priority for Bask Bank. When you use Zelle® within our mobile app or online banking, your information is protected with the same technology we use to keep your Bask Bank account secure.
Who can I send my money to with Zelle®?
Zelle® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor1. Since money is sent directly from your Bask Bank account to another person's bank account within minutes1, Zelle® should only be used to send money to friends, family and others you trust.
If you don't know the person or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don't know is high risk).
Neither Bask Bank nor Zelle® offers purchase protection for payments made with Zelle® - for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you've used the correct email address or U.S. mobile number when sending money.
I believe I've been a victim of a scam. Who should I contact?
Please contact our customer support team at 833.260.4320. Qualifying imposter scams may be eligible for reimbursement.
Can I pay a small business with Zelle®?
Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your Bask Bank mobile app or online banking using just their email address or U.S. mobile number.
Neither Bask Bank nor Zelle® offers purchase protection for payments made with Zelle® - for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you've used the correct email address or U.S. mobile number when sending money.
Can I use Zelle® internationally?
To use Zelle®, the sender and recipient's bank accounts must be based in the U.S.
Can I reverse or cancel a payment?
You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle®️. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select "Cancel This Payment."
If the person you sent money to has already enrolled with Zelle®️, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you know and trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, please immediately contact our customer support team at 833.260.4320.
Are there any fees to send money using Zelle®?
No, Bask Bank does not charge any fees to use Zelle®. Your mobile carrier's messaging and data rates may apply.
How do I use a Zelle® QR code?
Zelle® QR code provides peace of mind knowing you can send and receive money to the right person, without typing an email address or U.S. mobile number. To locate your Zelle® QR code, log into the Bask Bank mobile app, click “Send Money with Zelle®.." Next, go to your “Zelle® settings” and click “Zelle® QR code” and your QR code will be displayed under “My Code”. From here you can view your QR code and use the print or share icons to text, email or print your Zelle® QR code. To receive money, share your Zelle® QR code. To send money, log into the Bask Bank mobile app, click “Send money with Zelle®”, click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Once you allow access to your camera, simply point your camera at the recipient’s Zelle® QR code, enter the amount, hit “Send,” and the money is on the way! When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.
Can’t find what you’re looking for?
1Surcharge-free guarantee – Bask Bank guarantees you will not pay a surcharge at any Allpoint® ATM. Some locations may have more than one ATM, not all of which are part of the Allpoint® Network. Check the ATM for the Allpoint® logo to ensure it's the right one. If you ever have a surcharge from an Allpoint® ATM, contact us at 1.833.260.4320 or [email protected] and we will refund the surcharge while we check into the error. Please note: If you're prompted to accept a surcharge, press "yes" to accept and proceed with your withdrawal. You will not be charged or we will refund your fee.
2Check ordering is not currently available through the Bask Bank mobile app.
3Price of exclusive Bask Bank checks may vary based on selections made at time of order. One book includes 25 checks.
4Some Online Banking features and services may be unavailable based on banking relationship or account activity,